Refund Policy
B2B service — no consumer withdrawal right. Corridor is exclusively a business-to-business (B2B) service. All contracting parties access the System in their capacity as business professionals or legal entities, not as consumers. The EU Consumer Rights Directive 14-day right of withdrawal, and equivalent consumer protection rules under other jurisdictions, apply exclusively to natural persons acting outside their trade or profession. They do not apply to any contract entered into with Corridor. By signing the Master Service Agreement, the Client confirms that they are acting in a professional or commercial capacity.
1. All payments are final
All fees paid to Corridor — including implementation fees, monthly retainers, and bundle payments — are final and non-refundable. Once an invoice is issued and payment is received, no full or partial refund will be granted for that billing period, regardless of the reason for cancellation or termination.
This policy is consistent with the Master Service Agreement ("MSA") signed between the parties, which contains no refund provision and states expressly that "all fees due on the effective termination date remain payable" (MSA, Article 10).
2. Termination does not entitle the Client to a refund
Either party may terminate the agreement with thirty (30) days' written notice, as set out in the MSA. Termination stops future billing from the next billing cycle; it does not entitle the Client to a refund of any amounts already invoiced or paid.
Specifically:
- Monthly retainer payments already made are not refunded on a pro-rata or any other basis.
- Implementation fees are not refunded once the onboarding process has commenced.
- Bundle payments are not refunded for unused months remaining in the bundle period at the time of termination.
3. Mandatory legal exceptions
Notwithstanding the above, Corridor does not seek to exclude rights that cannot be contractually waived under mandatory applicable law. Where a provision of law that cannot be excluded by contract requires a refund or remedy in specific circumstances, that provision will apply to the extent required by law and no further.
This exception is narrow and applies only to non-excludable mandatory statutory rights. It does not create a general right to a refund beyond what is expressly required by applicable mandatory law.
4. Billing disputes
If you believe an invoice has been issued in error, you must raise the dispute in writing within ten (10) days of the invoice date. Disputes raised after that period will not be considered. Disputed amounts do not suspend the obligation to pay undisputed amounts on time.
To raise a billing dispute, contact: contact@corridor.systems
5. Payments processed via Paddle
Online subscription payments are processed by Paddle.com Market Limited ("Paddle"), which acts as the Merchant of Record for Corridor subscriptions. Paddle's own terms and refund policies may apply in certain circumstances for payments made through their platform. Any refund issued by Paddle in accordance with their Merchant of Record obligations does not create a precedent or obligation for Corridor to issue refunds in other circumstances.
6. Contact
For any questions regarding this Refund Policy or a billing matter, please contact: contact@corridor.systems
This policy is governed by the laws of the State of Israel. Any dispute arising from it shall be subject to the exclusive jurisdiction of the courts of Tel Aviv-Jaffa, Israel, consistent with the governing law clause of the Master Service Agreement.